Terms & Conditions
By becoming a reseller or wholesaler for SERANO® products, you agree to the following terms and conditions.
These terms are designed to ensure a mutually beneficial relationship
Basic
Requirements
Business Legitimacy:
Becoming a reseller, you must provide us with a copy of your ID and proof of address. Becoming a wholesaler, you must have a registered business. Provide us with a copy of your CIPC business registration.
Sales &
Marketing
Marketing Strategy
You must have effective marketing and sales strategies to sell SERANO® products before their expiration date. Expired stock will not be replaced or exchanged.
Pricing
Strategy
Recommended Selling Prices
You agree to sell SERANO® products at the recommended retail price (for wholesalers) or the recommended selling price (for retailers). Ensuring the end-user pays the same amount as on the official SERANO® website and from other authorized retailers.
Orders &
Placement
Purchasing Products
Orders can be placed through the SERANO® official website using your unique reseller or wholesaler code. This unique code will generate your reseller’s discount based on the type of reseller you signed up for.
Minimum
Quantities
Order Requirements
The minimum order requirements are specified by the resellers agreement. The minimum order for resellers is R1000 for the coupon code to be effective. The minimum order for wholesalers is R5000 for the coupon code to be effective.
Shipping &
Delivery
Shipping and Delivery Timelines
Retailers and wholesalers qualify for free shipping. SERANO® will provide estimated delivery timelines. Please ensure timely receipt and inspection of goods upon arrival, and notify the SERANO® team of any delays.
Product
Handling
Storage & Stock Management
Store SERANO® products in a clean, dry area, away from direct sunlight. Manage inventory effectively to avoid selling expired products. Expired stock will not be replaced or exchanged.
Branding &
Advertising
Brand Representation
Use the branding materials and advertisements as provided by SERANO®. Any modifications must be approved to ensure consistent brand representation.
Support &
Training
Product Knowledge and Sales Techniques
SERANO® will provide training on techniques for selling and in-depth product knowledge. Stay in regular contact with SERANO® social media pages for updates and events.
Termination
Breach of Terms
SERANO® reserves the right to terminate the resellers’ agreement if you breach any terms and conditions.
Agreement
Confirmation
Acknowledgement
By submitting your application, you agree to adhere to these terms and conditions. You acknowledge that you have read, understood, and accepted all terms outlined in this agreement. These terms and conditions ensure that both SERANO® and its resellers and wholesalers maintain a high standard of quality and service, benefiting the end-user and preserving the SERANO® brand integrity.